You've got questions, we've got answers.
If you can't find the answer to your question below, don't hesitate to reach out to us at hi@innaheal.com. Our support team will get back to you within 24 hours.
General
How does the gel work?
Clear & Confident uses medical-grade silicone to create an invisible, breathable barrier that locks in moisture, instantly plumping the skin to smooth fine lines while providing consistent hydration to delay the formation of new wrinkles.
It also protects the skin with antioxidants, creating a barrier against environmental stressors that can cause premature aging, enhancing the skin’s resilience and long-term health.
Where in my skincare routine should I add this?
Apply the gel as the final step of your skincare routine (before sunscreen in the morning). This ensures the silicone creates an effective barrier that locks in all your skincare benefits.
We recommend this layer order for best results:
Cleanse
Tone (if using)
Serums/treatments (if using)
Moisturizer
Clear & Confident gel
SPF +30 (morning only)
Is this safe for all skin types, even sensitive skin?
Yes! We've specifically formulated our products to be both gentle and effective for all skin types, including the most sensitive skin.
They're non-irritating and fragrance-free. As with any new skincare product, we recommend doing a patch test first, especially if you have sensitive skin.
Can I use makeup on top of Clear & Confident?
Yes, it pairs beautifully with makeup! It hydrates and smoothes the skin, creating the perfect canvas.
Does Clear & Confident work well for oily skin?
Yes, the lightweight, non-greasy formula is non-comedogenic, meaning it won’t clog pores. It hydrates without adding excess oil, making it great for oily skin.
The silicone barrier is breathable and won't disrupt your skin's natural balance.
What skin types is this best for?
The gel is suitable for all skin types, including oily, dry, and combination skin. It’s specifically formulated for sensitive skin, ensuring it’s gentle yet effective for everyone.
What is the reason for silicone in the formula?
Medical-grade silicone has been used in skincare for over 30 years because it creates the perfect environment for skin healing.
It forms a breathable barrier on the skin, locking in hydration and minimizing water loss. It helps plump fine lines instantly while protecting against external aggressors for a smoother, firmer complexion.
Should I use Clear & Confident in the morning or in the evening?
For optimal results, we recommend using the gel twice daily - both morning and evening. Apply as the final step in your skincare routine (before sunscreen in the morning).
Consistent twice-daily use will give you the best results by maintaining continuous hydration and protection throughout the day and night.
Can it be applied around the eye area?
Yes, our gentle formula is safe for the delicate eye area. Apply carefully and avoid getting the product directly in your eyes.
Can I use Clear & Confident in my routine with other active ingredients like AHA/BHAs, Retinol, and Vitamin C?
Yes, it pairs well with other active ingredients. However, it’s always a good idea to introduce new products gradually and monitor your skin’s response, especially if combining potent actives.
Shipping & Returns
How long does shipping take and how much does it cost?
Orders are processed within 24 hours.
NL orders usually arrive within 1-2 business days.
European orders usually arrives within 2-5 days depending on the location.
We offer a flat shipping fee of €2.95.
What if I entered the wrong shipping address?
Unfortunately, we can't update the address on an order after it has been placed. Our team can attempt to cancel it, but please know we can't guarantee order cancellations at this time.
In the event that your order is returned to us, we are happy to reship it or provide a refund. However, we cannot refund or replace orders that have been delivered to the address originally provided.
What is your return policy?
If for any reason you are unhappy with your purchase you may return items complete, unused, and in their original packing within 30 days of receiving them for an exchange or refund.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Returns after 30 days will only be accepted on faulty goods.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We don’t reimburse the cost of postal returns unless the goods are faulty.
To start a return, please contact us at hi@innaheal.com.